How Your Feedback Shapes Our Work

Creating a Mobility Hub

Diagram outlining the steps for creating a mobility hub, starting from identifying public need, conducting surveys, brainstorming ideas, planning and funding, designing, soliciting more input, receiving feedback, building, and culminating in public use.

Creating a Mobility Hub. Start with ‘PUBLIC NEED: Learn that residents have trouble reaching their nearest transit station.’ Then ‘PROJECT IDEAS: Research solutions to the first mile/last mile problem, like mobility hubs.’ Move to ‘SURVEY: Conduct a survey to gauge support for mobility hubs and get feedback on features.’  Next, ‘PLAN & FUND: Select a central and accessible location and secure funding.’ Proceed to ‘MORE INPUT: Consider public input to ensure the hub meets their needs.’ Followed by ‘DESIGN: Develop a plan for the hub with all desired features.’  After that ‘FEEDBACK: Get public feedback on the draft design and make necessary adjustments.’ Then ‘BUILD: Build the hub to the final design, ensuring quality, durability, and accessibility.’ Finally ‘PUBLIC USE: Open the hub to the public and celebrate this new asset!’

Community input is vital to CCTA’s ongoing work to provide safe, efficient, and sustainable transportation options across Contra Costa County. We’re using behavioral science to understand how residents travel and to create mobility options that align with their needs. These studies dive into questions such as what influences residents’ decisions to drive, what makes it challenging to take other forms of transportation, and what can be done to make it easier.

Watch our video to learn more about how CCTA applies behavioral science to shape transportation.

Ways to Share Your Thoughts

Countywide Transportation Plan

The Contra Costa Transportation Authority (CCTA) is updating the Countywide Transportation Plan (CTP), including the identification of future transportation system improvements through multimodal planning, program, and project-related investments in Contra Costa County through 2050. The CTP update will identify new and emerging issues, ideas, and technologies affecting multimodal transportation in Contra Costa. Community input is critical to informing the CTP update.Take the CTP survey to share your ideas to improve transportation in Contra Costa County.

Countywide Transportation Safety Action Plan

CCTA is developing a Countywide Transportation Safety Action Plan. The plan will identify strategies to eliminate severe injuries and fatalities. It will consider how to improve safety for all people in the County, including people biking, driving, walking, and taking the train or bus, as well as freight transportation. This latest safety action planning effort is scheduled to be completed in Spring 2024.

You can use the project’s map-based tool to show where safety is a concern for pedestrians, cyclists, motorists, or people with disabilities.

Past Studies

I-680 Transportation Habit Surveys

The 2020 I-680 Transportation Habit Survey collected data on mode use and interest in using alternatives to driving. The survey also evaluated perceptions of INNOVATE 680 project strategies (shared mobility hubs, shared autonomous shuttles, mobility-as-a-service). The survey was conducted in English, Spanish and Chinese and received over 1,500 responses. In 2022, we reached out to participants again to dig deeper into the questions we asked in 2020, fulfill new requests for information, and see how things have changed for them over the past two years. We sent email and text invitations to a non-random sample of 1,075 people and heard back from 403 (38% of those invited to participate). For more information on these surveys, visit these resources:

I-80 Transportation Habit Survey

The 2021 I-80 Transportation Habit Survey collected data on pre-COVID and current mode use and interest in using alternatives to driving alone. The survey also evaluated perceptions of several congestion management strategies (e.g., part-time transit lanes, shared mobility hubs). The survey was conducted in English, Spanish and Chinese and received over 2,030 responses. For more information, visit these resources:

SR-4 Transportation Habit Survey

The 2021 SR-4 Transportation Habit Survey collected data on alternatives to driving and evaluated preferences for transportation improvements along SR-4. The survey was conducted in English, Spanish and Chinese and received over 2,030 responses. For more information, visit these resources:

East County Integrated Transit Study

We used a series of online open houses to engage with the public during this study. Through these events, we gathered survey feedback from 325 participants about a variety of topics, including mobility needs, the framework of the study, and community preferences on the six proposed alternatives.